Shipping policy

Opuliss dispatches from two origins. Opuliss Beauty, our cosmetics range, ships from North America. Opuliss Skin, our skincare range, ships from Europe. Destinations, rates and delivery windows differ between the two, and the exact cost for your order is calculated and shown at checkout before you pay.

Opuliss Beauty, cosmetics

United States and Canada. Complimentary standard shipping on orders of $100 or more. Orders up to $99 ship at a flat rate of $8.95. Canadian orders may also see carrier calculated rates at checkout.

Beyond North America. Complimentary shipping on orders of $100 or more, and a flat rate of $20 on orders below that. Cosmetics are currently sold to 22 further countries: the United Kingdom, Azerbaijan, Bahrain, Bangladesh, Georgia, India, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, the Maldives, Mongolia, Nepal, Oman, Pakistan, the Philippines, Singapore and South Africa. A few single pans cannot be sent to the United Kingdom, and checkout will say so. European Union addresses are not currently served by this range.

Standard delivery within North America typically takes 3 to 5 business days. Times elsewhere vary by destination, and remote regions, including the Canadian territories, Alaska and Hawaii, can take 5 to 11 business days.

Opuliss Skin, skincare

Skincare is currently sold to three countries: the United States, the United Kingdom and France. Canadian addresses are not currently served by this range.

Complimentary standard shipping on orders of $100 or more, to all three. Below that threshold, rates are calculated by parcel weight and destination rather than by order value, so a heavier order costs more to send. Your exact rate is shown at checkout before you pay.

Orders that combine both ranges

An order containing cosmetics and skincare together is dispatched as two shipments from their two origins, and checkout will show a shipping charge for each. The parcels travel independently, so they may arrive on different days, and you will receive separate tracking for each.

Processing

Orders are processed on business days, Monday to Friday. Once an order has entered processing it cannot be cancelled and the delivery address cannot be changed, so please check your address before confirming. A shipping confirmation with tracking follows as soon as your parcel leaves the facility. Order confirmations can take up to two hours to arrive; if you do not see one, check your spam folder.

Duties, taxes and restricted destinations

Prices are shown in USD. Import duties, taxes and customs charges are set by the destination country and are the responsibility of the recipient. Some countries require import certification and cannot be served. If your country does not appear at checkout, that is the reason.

Delays, damage and undeliverable parcels

Once a parcel leaves the facility it is in the carrier's hands. If tracking stops updating, contact the carrier directly, as they hold the parcel. If your order arrives damaged, you receive the wrong item, or your order never arrives, email Info@Opuliss.com within 14 days of delivery with your order number and a photograph, and we will replace the item or refund you in full. Refused and unclaimed packages are not refunded.

For anything this page does not cover, our client care team is reachable through the contact page, and there is further detail in our FAQ.