Once an order has been processed, it cannot be cancelled.

Once an order has been processed, the address cannot be changed.

Order confirmations can take up to 2 hours. Please check your spam folder.

You should receive a shipping confirmation email with tracking information once your order ships.

You will receive a shipping confirmation email with tracking information once your order ships

Once the package leaves our facility, it is with the shipping carrier. Please contact them directly.

Yes. You may return products bought from opuliss.com within 30 days of delivery, in new or gently used condition. We know you cannot always tell whether a formula suits your skin without trying it, so a product you have opened and used a few times can still come back to us.

We refund the purchase price to your original form of payment once the return arrives and has been inspected. Original shipping charges are not refunded. Items marked final sale, products that are substantially used or damaged after delivery, and anything bought outside opuliss.com or an authorised stockist cannot be accepted.

Email Info@Opuliss.com with your order number to start a return, and see our Refund Policy for the full terms.

We do not offer refunds for refused or unclaimed packages.

Please contact the shipping carrier within 48 hours of receiving your package.

Please contact Opuliss within 48 hours of receiving your package.

Rates differ by range, because cosmetics ship from North America and skincare ships from Europe.

Opuliss Beauty, cosmetics. Complimentary standard shipping on orders of $100 or more. Orders up to $99 ship at a flat rate of $8.95 within the United States, and $20 to the 59 further countries this range reaches. Canadian rates are calculated at checkout. Delivery within North America typically takes 3 to 5 business days, and remote regions, including the Canadian territories, Alaska and Hawaii, can take 5 to 11 business days.

Opuliss Skin, skincare. Complimentary standard shipping on orders of $100 or more, to every destination this range reaches. Below that, rates are calculated by parcel weight and destination rather than by order value. Skincare reaches 32 destinations: the United States, Hong Kong and 30 countries across Europe. Your exact rate is shown at checkout.

An order containing both ranges ships as two parcels and is charged for each. Duties and taxes are set by the destination country and are the responsibility of the recipient. Full detail is in our shipping policy.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

No, you do not have to set up an account to place an order. You can check out as a guest.

To reset your password, click on the forgot password link. You will then be prompted to enter the e-mail address you used to create your account. Once you submit, you will receive an e-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password.

You can subscribe by visiting opuliss.com and using the sign-up form in the footer at the bottom of the page. To unsubscribe, click the "Unsubscribe" link in any email we send you.

Opuliss products are sold through our own site, opuliss.com, which carries both the skincare and the cosmetics ranges, and through any authorized partners we name on our Authenticity page.

Restock frequency varies. Sign up for email alerts to be notified.

Yes, we offer discounts and promotions from time to time. Sign up for email alerts to be notified.

It depends on the line. Opuliss Beauty (our cosmetics) is made in North America, in the United States. Opuliss Skin (our skincare) is made in the European Union. Both lines use globally sourced ingredients and are produced to FDA (cosmetics) or EU (skincare) cosmetic standards.

Both ranges are built on naturally derived ingredients, though we do not treat the word "natural" as a claim in itself. Every ingredient in both ranges is listed in our Ingredients Glossary with its function, and where we state a performance claim we cite the study behind it.

"Clean" for us means a published exclusion list: no animal oils, no parabens, no gluten, and over 1,600 further ingredients we will not formulate with. Individual products carry their own additional exclusions, such as talc free, and those are stated on the product page.

Most formulas across both ranges are vegan, and where a formula is vegan its product page says so. A small number of cosmetics shades use carmine, a pigment of natural origin that is not vegan, and each of those is labelled plainly on its product page. Everything we make is cruelty-free.

Opuliss does not test products on animals. Both ranges are cruelty-free, and product pages confirm it individually.

Opuliss products are sold exclusively through opuliss.com and any authorized partners we name on our Authenticity page. If you see Opuliss on a third-party marketplace, that listing is not authorized by us, and we cannot verify its authenticity or storage history. Every authorized order arrives sealed, with an ingredient panel that matches our product photos. For the full guide to verifying a genuine product or reporting a suspected counterfeit, see our Authenticity page.